Returns Policy
Hand Tools
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your hand tool purchase, please review our return policy below.
Returns Eligibility
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in their original packaging, and in resalable condition.
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Proof of purchase (receipt or order number) is required for all returns.
Non-Returnable Items
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Custom or personalized tools
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Items marked as "final sale" or "non-returnable" at the time of purchase
Return Process
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Contact our customer service team at [your email/contact form] to initiate a return.
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Once approved, you'll receive instructions on where and how to return the item.
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Upon receiving and inspecting the returned item, a refund (excluding any original shipping charges) will be issued to your original payment method.
International Orders
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International customers are responsible for return shipping costs.
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Original postage is non-refundable for orders shipped outside of the UK.
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Any customs fees, import duties, or taxes paid are non-refundable.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description. We will arrange a replacement, exchange, or refund as appropriate.